目的：对长沙机场工作人员职业倦怠现状及其影响因素进行分析,为改善机场工作人员工作状态以及保障机场运营安全和提升服务质量提供依据。方法：于2023年9—10月以长沙市机场全体工作人员为调查对象进行问卷调查,使用中文版职业倦怠量表（Maslach burnout inventory-general survey,MBI-GS）评估职业倦怠情况,采用Logistic回归分析职业倦怠的影响因素。结果：职业倦怠得分总分为2.20（1.40,3.00）分,职业倦怠检出率为73.78%（954/1 293）。与<30岁年龄组相比,40~<50岁组（OR=0.589,95%CI:0.359~0.964）、≥50岁组（OR=0.413,95%CI:0.218~0.781）工作人员发生职业倦怠风险更低。相比于非接触乘客的工作部门（OR=1.354,95%CI:1.005~1.822）,接触乘客的工作部门发生职业倦怠的风险更高。与脑力工作为主相比,脑力和体力各一半（OR=1.687,95%CI:1.143~2.489）发生职业倦怠风险更高。已婚（OR=0.559,95%CI:0.371~0.843）发生职业倦怠的风险更低。患高血压（OR=2.493,95%CI:1.700~4.593）发生职业倦怠的风险更高。结论：年龄越大、已婚可能是机场工作人员职业倦怠的保护因素。接触乘客的工作岗位、脑力体力各一半的工作类型、患高血压可能是发生职业倦怠的危险因素。长沙市机场工作人员存在较高的职业倦怠现象,应采取有效措施保障运营效率和服务质量。
Abstract
Objective To analyze the current situation and influencing factors of job burnout among airport staff in Changsha, so as to provide a basis for improving the working status of airport staff, ensuring the safety of airport operation and improving the quality of service. Methods From September to October 2023, a questionnaire survey was conducted among all staff in an airport in Changsha. The Chinese version of the Maslach Burnout Inventory-General Survey (MBI-GS) was used to assess job burnout, and logistic regression was used to analyzethe influencing factors of job burnout. Results The total score of job burnout was 2.20 (1.40, 3.00), and the detection rate of job burnout was 73.78 % (954/1 293). Compared with the <30 age group, the 40~ <50 age group (OR=0.589, 95%CI: 0.359-0.964) and the ≥50 age group (OR=0.413, 95%CI: 0.218-0.781) had lower risk of job burnout. Compared with the work department of non-contact passengers (OR=1.354, 95%CI: 1.005-1.822), the work department of contact passengers had a higher risk of job burnout. Compared with mental work, half of mental and physical work (OR=1.687, 95%CI: 1.143-2.489) had a higher risk of job burnout. Married (OR=0.559, 95%CI: 0.371-0.843) had a lower risk of job burnout. Hypertension (OR=2.493, 95%CI: 1.700-4.593) was associated with higher risk of job burnout. Conclusion Older age and being married may be protective factors for job burnout of airport staff. The job position of passengers, the type of work with half mental and half physical strength, and hypertension may be the risk factors for job burnout. There is a high degree of job burnout among airport staff in Changsha, and effective measures should be taken to ensure operational efficiency and service quality.
关键词
机场工作人员 /
职业倦怠 /
横断面研究 /
职业倦怠量表
Key words
airport staff /
job burnout /
cross-sectional study /
Maslach burnout inventory-general survey (MBI-GS)
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基金
湖南省自然科学基金面上项目“Galunisertib通过TGF-β信号通路对小鼠矽肺纤维化的作用研究”（2023JJ30423）; 湖南师范大学大学生创新创业项目“鸦胆子苦醇通过调控自噬对小鼠矽肺纤维化的作用研究”（S202410542051）
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